Maintenance and support

Maintenance and support

Weland Lagersystem has its own nationwide maintenance organisation based in Gislaved and Västerås. Our maintenance personnel have many years of experience and extensive training, for example, we have personnel certified to perform inspections of diverse rack systems.

Our telephone support is open to those who have signed a contract for remedial maintenance. +46 (0)371-34 444 or via the contact form.

Opening times for telephone support (GMT +1:00): Weekdays 7.00-16.00.
Closed for Lunch 12.00-13.00.

Maintenance contract for Vertical storage lifts

A sure path to trouble-free operation

Compact vertical storage lifts have important functions for efficient warehouse management and integrated production. Contracted maintenance is the best way to ensure continuous trouble-free operation. The contract also improves the chances of maximising the benefits of the vertical storage lift.

The maintenance contract clearly specifies the actions covered by the agreement, when they should be performed and at what cost.

Two versions of the maintenance contract are available; for preventative maintenance and for remedial maintenance. A complete agreement combining both versions is a contract that gives you the highest priority in case of emergency need for support.

Preventive maintenance (PM)

  • Travel costs and wear parts are included in the price.
  • Times for maintenance work are guaranteed.
  • Procedures for updating the status of the facility.
  • Facility trained staff perform all maintenance work.

Remedial maintenance (RM)

  • Discount for spare parts and installation times.
  • Free telephone support included. (Daytime 07.00–16.00 weekdays. Closed for Lunch 12.00-13.00)
  • Emergency fault prioritisation.

Customer-adapted training

  • Includes maximisation of facility performance.
  • Training to ensure optimum use of the equipment.

Support client for troubleshooting Vertical Storage Lifts

Weland Lagersystem uses software developed by TeamViewer to troubleshoot vertical storage lifts. This allows us at Weland Lagersystem to easily, safely and quickly connect to your computer system. This speeds up troubleshooting significantly at the same time as the problem is solved directly in the right environment.

It requires no installation or administrator privileges on your computer, you just start an exe file, which in turn communicates via a shared server at TeamViewer; you can always close the session by clicking on the 'shut down' button on your control panel, which is automatically positioned in the bottom right corner of your computer screen.

Follow these steps to get started.

  1. Download the exe file
  2. Start the software.
  3. Call Weland Lagersystem.
  4. Read the ID (nine digit number) and password for personnel at Weland Lagersystem.
Support client

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